Request Account and Personal Data Deletion
We respect your right to privacy and control over your data. This page outlines the process for permanently closing your CarAlert account and deleting the personal data associated with your use of the CarAlert app and platform, developed by Backyard Technologies Limited.
Start Now1. Steps for Account Deletion
Because CarAlert manages sensitive legal and financial records, all deletion requests are handled through a secure, verifiable process via email.
Method: Official Email Request
To submit a deletion request, you must send an email with the following details:
Email To: privacy@caralert247.com
Subject Line: URGENT: CarAlert Data Deletion Request – [Your Registered Email]
Body Content:
- Confirmation: State clearly: "I hereby request the permanent closure and deletion of my CarAlert account and associated personal data."
- Verification: Provide the registered email address and the last known vehicle registration number (VRN) associated with the account.
- Date: Include the current date.
Verification and Timeline
- Verification: Upon receiving your email, our team will confirm your identity against our records to prevent fraudulent deletion requests.
- Confirmation: You will receive a confirmation email within 3 business days indicating that your account has been scheduled for deletion.
- Final Deletion: Once verified, your account will be closed, and eligible data will be permanently deleted or fully anonymized within 30 days.
2. Data Deletion and Retention Policy
We comply with the UK GDPR Right to Erasure, but are legally required to retain certain data records for a specific period, as mandated by UK law (HMRC, DVLA, and enforcement statutes).
A. Data That Will Be PERMANENTLY DELETED
- Personal Identifiable Information (PII): Name, Phone Number, Mailing Address, and Profile Information.
- Vehicle Data: Vehicle Make/Model, and any user-uploaded vehicle images or documents not related to an active or retained fine record.
- App Usage Data: Preferences, push notification tokens, and general session logs.
B. Data That Will Be RETAINED (For Legal & Regulatory Compliance)
This data is securely archived and retained solely to meet UK legal and financial compliance obligations. This data is not used for marketing.
| Data Type Retained | Purpose for Retention (UK Legal Obligation) | Mandatory Retention Period |
|---|---|---|
| Financial & Transaction Records (Payments, refunds, receipts) | Compliance with HMRC (Tax) and Accounting regulations (e.g., Companies Act 2006). | Minimum 7 years (Current financial year plus 6 full years). |
| Fine/PCN/Toll History (Records of enforcement notices, appeal status, payment dates) | Compliance and audit with DVLA, enforcement authorities, and UK debt recovery statutes. | Minimum 6 years from the date the fine/charge was settled/closed, or longer if a legal dispute is ongoing. |
| Data Retained | The retained data is limited to the Registered Email, Vehicle Registration Number (VRN), Transaction/Fine ID, and the financial value/date of the record. |
Retention End: Data subject to regulatory retention will be deleted or anonymized immediately upon the expiration of its mandatory retention period.
3. Contact Information
If you have any questions regarding this Data Deletion Policy or the status of your request, please contact our Data Protection Officer:
- Email: privacy@caralert247.com
- Mailing Address: Park-Support Limited. 160 Kemp House, City Road, London EC1V 2NX, United Kingdom
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